MONADNOCK REGION, N.H. (MyKeeneNow) Verizon customers across the country were waking up to restored service Thursday morning following a widespread outage that left many users without reliable phone or data access for much of the previous day.

The disruption, which began around midday Wednesday, affected customers from coast to coast, according to CBS News coverage. Many reported their phones were stuck in “SOS” or emergency-only mode for hours, preventing normal calls, texts and mobile data use. Verizon later confirmed the issue to CBS News, saying wireless voice and data services were impacted for a significant number of customers.

Company crews worked throughout the day to resolve the problem, and service was largely restored late Wednesday night, according to Verizon. By Thursday morning, most customers reported their phones were functioning normally again.

SOS mode typically appears when a device cannot connect to its primary wireless network. While in that mode, phones can still place emergency calls, such as 911, by temporarily connecting to other carriers, according to Apple.

The outage also had secondary effects on other networks. While some T-Mobile users reported trouble, a spokesperson for the carrier said its network was operating as expected. However, the spokesperson noted that T-Mobile customers may have had difficulty reaching people on Verizon during the outage.

Verizon said customers who were affected should expect compensation. In a statement released Thursday, the company said it would issue account credits to impacted users, with details to be shared directly.

“If customers are still having an issue, we encourage them to restart their devices to reconnect to the network,” the statement said. Verizon also apologized for the disruption.

The company has not yet said what caused the outage. Verizon experienced similar service interruptions in August 2025 and October 2024, raising ongoing concerns about the reliability of large-scale wireless networks during peak disruptions.