KEENE, N.H. (MyKeeneNow) Property owners, contractors and businesses in Keene can now complete more permitting tasks online, track applications in real time and coordinate approvals across multiple city departments through a revamped system designed to simplify the development process.

The city’s Community Development Department announced the changes Oct. 8, citing feedback from residents, businesses and City Council members as the impetus for improvements to permitting, inspections and code enforcement.

The city’s OpenGov platform serves as the foundation for the expanded online services, allowing applicants to check permit status, schedule inspections, make payments and monitor permit activity through the city website.

One of the system’s key features is a coordinated permitting process that brings together Community Development, Public Works and Fire Department requirements for certain projects, including driveway permits and land-use applications.

The change is intended to reduce administrative hurdles for applicants who previously needed to navigate requirements across multiple departments.

Steve Walsh of Davis Oil Company Inc. said the updated system has improved the process for a business that regularly coordinates permits for fuel deliveries, tank installations and heating system work throughout the Monadnock Region.

Because delays in permitting can leave homeowners and businesses waiting for essential heating services, Walsh said the ability to submit plans digitally, track applications and obtain fire permits through a centralized portal has been particularly valuable.

He credited city officials and the local building and fire departments with creating a more efficient process for businesses and their customers.

Permits available around the clock

The city has also introduced an express permitting service that allows applicants to obtain permits online at any time for solar installations, re-roofing, re-siding and replacement windows.

Through the service, applicants can submit paperwork, upload supporting documents, pay fees and receive permits immediately.

Automated oil and gas permits are also available online, with applicants able to schedule inspections immediately when their submissions meet minimum requirements.

Residents, businesses and contractors can access the services through the Community Development section of the city’s website at keenenh.gov/community-development.

City Manager Elizabeth Ferland said the department’s work to coordinate permitting across departments is producing results.

She praised staff for making the process easier for residents and businesses, noting the positive feedback the city has received.

Code enforcement takes a proactive approach

Along with modernizing permits and inspections, Community Development is changing its approach to code enforcement, with an emphasis on improving property conditions and neighborhood quality.

The department says its focus is on helping property owners understand and meet requirements, preventing violations and providing technical assistance before problems escalate.

The approach emphasizes customer service and a more predictable process, aligning with goals outlined in Keene’s 2025 Comprehensive Master Plan.

City seeks new building official

The department is also recruiting a deputy building official to oversee building construction permits and inspections.

The position replaces the role previously held by Michael Hagan, who contributed to the department’s recent improvements before retiring from the city.

Applications are now being accepted for the position, which the city says will help maintain the updated permitting and inspection processes.